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Address Change
Q. How long does it take to change my address with the Office of the University Registrar?
A. Address changes can take effect overnight if done online. You should update your directory information as often as you need to, including your local and permanent mailing addresses and phone numbers. Written requests sent to the registrar's office can take three-to-five working days.

Q. I'm going to have a temporary address this term. Can I submit a forwarding order to the post office to receive my university mail?
A. In order to protect the confidentiality of your student record, the university will not allow the post office to forward mail to an address other than the one on your directory file. Simply change your address info whenever any information changes.

Course Adds
Q. Can I add a class after ISIS drop/add has ended?
A. Yes. Undergraduates must fill out a Course Schedule Change (PDF), which is available in 222 Criser or in your college advising office. After obtaining authorizations from the department offering the course and your college dean, and paying the fees in 113 Criser and then return the form to the Registrar Information Counter in 222 Criser.
Graduate students use the same form and follow the same procedures, getting your department and Graduate School authorization (Grinter Hall) before paying fees and then returning the form to 222 Criser.

Auditing a Class
Q. How do I audit a class and what is the deadline for submitting an audit form?
A. Audit forms are available in 222 Criser Hall; the form is not available online. It should be completed (including fee payment) and submitted to the registrar's office by the drop/add deadline. Refer to the academic calendar for specific deadlines.

Certifications
Q. I need something to prove I am a full time student. How can I verify this?
A. The Office of the University Registrar provides an official certification form that provides your name, class and college, major field of study, dates of attendance, enrollment status by term and degrees and honors you received from UF. If requested, your cumulative and/or last term GPA can be included on the form.

Enrollment verifications require you to present a photo ID at the Registrar Information Counter in 222 Criser. You can also fax your written request or mail one. Written requests need your name, UFID or social security number, date of birth, degrees earned, dates attended, the address to mail it, and your signature.

You can request a current term only verification or a complete history of attendance. Enrollment verification is available after the official drop/add period has ended for currently enrolled students. UF cannot certify enrollment for future terms, but we can provide an "intent to attend" statement if you have advance registered.

Class Locations
Q. I can't locate my class. Where did it go?
A. There may have been a change in time or room location for the section. Check the schedule of courses for updated information or contact the department offering the course.

CLAST
Q. What is CLAST? Do all students need to take and pass this test?
A. The College Level Academic Skills Test (CLAST) is an achievement test that measures communication and mathematics skills in four sub-tests: essay, English language skills, reading, and mathematics. The mathematics, reading and English language skills are multiple choice. The essay requires written composition of one of two provided topics.

All students must meet the requirement to demonstrate competency of basic college communications and mathematics skills. Passing CLAST is required for (1) award of an associate of arts certificate from a Florida public community college or university or admission to the junior year in a Florida public university or (2) receipt of a baccalaureate degree from a Florida public university.

Additional information is available, including alternative ways to satisfy the requirement.

DEPX (Department-controlled Sections)
Q. How do I register for a DEPX section?
A. Contact the department offering the course to find out about if there are any registration restrictions. Departments will help you register for the section if you are eligible.

Dismissal
Q. I've been dismissed for poor academic performance. What do I do?
A. Contact your college academic adviser for assistance. Then you must apply for and be approved for readmission. Contact Readmissions at (352) 392-1365, ext. 7158, or come to 201 Criser Hall to speak with a readmissions counselor.

Drop/Add
Q. Can I get an earlier drop/add time?
A. In general, drop/add times are assigned based on a priority system. Students, who have the fewest number of credit hours in registration, have the earliest drop/add times. In the interest of fairness and to maintain the integrity of the system, we are not able to change drop/add times.

Q. I adjusted my schedule during my drop/add assigned time and now ISIS has given me a later assigned time. What happened?
A. During the first three days of the drop/add period, schedule adjustment is organized by appointment times based on your current registration. When you adjust your schedule and log out of ISIS, the system reassigns a time based on your new registration.

Drops
Q. What do I need to do to drop a course?
A. After the official drop/add period is over, pick up a Course Schedule Change (drop/add form) in 222 Criser Hall or print the form (PDF). Read the instructions carefully. Undergraduate students should obtain the signature of their college dean, and graduate students should obtain a signature from their graduate department and the Graduate School in Grinter Hall to authorize dropping a class. When the form is complete, it must be returned to 222 Criser Hall for processing by the published deadline for the term.

Q. Which dean must sign my course schedule change (drop/add form)?
A. The dean or designee of YOUR college must give the authorization to drop a course. Graduate students need authorization from their graduate department and the Graduate School in 106 Grinter Hall.

Q. If I have already used my allotted number of drops, can I still drop a class?
A. You must talk with an adviser in the dean's office of your college to receive authorization to drop any class. The college sets the number of drops that you can have while enrolled at UF, as well as any procedures to petition additional drops.

Employee Education Program
Q. I am a UF employee and want to take classes. What do I need to do and how do I find out if the classes are covered?
A. Employees must complete the Employee Education Program (PDF) application and obtain the required approvals. Applications, instructions and course eligibility information are available on the Human Resources Services website. Review program requirements and fill out all necessary forms.

In addition to the Employee Education Program form, nondegree participants must also complete the Nondegree Registration form (PDF). The completed forms must be submitted to the Office of the University Registrar in 222 Criser Hall no later than 5:00 p.m. on the last day of the drop/add to receive a registration time. Forms may be submitted at any time prior to the start of the term. They may also be faxed to (352) 846-1126. Forms not received by 5:00 p.m. on the last day of drop/add will not be accepted and students will be fee liable for these courses. The registrar's office will submit an approved copy of the application to University Financial Services (108 Criser) no later than the fee payment deadline.

Deadlines and dates for every term.

General Education Requirements
Q. Why didn't this transfer course count towards one of my general education requirements?
A. Contact your college or the Academic Advisement Center to discuss this concern. Individual colleges determine how courses will be applied to meet general education and graduation requirements. The college advising office will make adjustments to the degree audit if changes are warranted.

Grades
Q. Why didn't I get my grades in the mail?
A. Grades are no longer mailed. Grades are available online on ISIS the Monday after commencement, and the Wednesday after commencement on the Student Transcript. A financial hold can prevent the viewing of your grades.

Q. Why did I get an NG, an "I" or an "N* grade in a course?
A. The course instructor assigns incomplete (I) grades. A grade of N* or NG indicates that the instructor has not submitted a grade. In both cases, please contact the instructor or the department office in which the course is offered to find out how to correct the grade.

Q. How can I find out if a grade change was completed?
A. Grade changes take time. After a professor initiates an official grade change, it is forwarded for department and college approval. Then the registrar's office makes the changes on your record. The registrar's office will notify you by mail once the grade change is processed (within three working days). You can also verify your grade change by viewing your transcript on ISIS. The time frame can be clarified with your instructor's department.

Graduation
Q. I need to waive the summer school graduation requirement. Can you help me?
A. All requirements for graduation are the responsibility of your college dean's office. Please see an adviser in the dean's office to discuss your options regarding any of the graduation requirements.

Q. How do I apply to graduate?
A. Complete the Online Degree Application on ISIS by the published deadline for submission. After the deadline, you will receive a written confirmation of receipt of your application via regular mail. The confirmation includes verification of the degree for which you have applied and your name as requested to appear on your diploma. Information regarding how to order commencement regalia is also included.

Holds
Q. How can I find out if a hold has been placed on my account?
A. Information on holds is available on ISIS.

Label/List/Statistical Requests
Q. How can I get a list of new freshmen?
A. Students and student organizations who want statistical information, lists or labels for student populations must contact the Division of Student Affairs, 155 Tigert Hall, 392-1265. Once approved, the request will be processed and you will be notified.

University of Florida personnel can request lists, labels or statistical information by submitting a request with the Registrar's Office, 392-1374, ext. 7101.

Outside vendors and businesses that want labels must contact 392-1361, ext. 7303.

Late Charges
Q. Where can I petition the charges for late registration or late payment of fees?
A. Late registration fees are petitioned in the Office of the University Registrar. Complete the Petition to Waive Late Registration Fee and submit it along with appropriate documentation to 222 Criser for review by the Petitions Office. Results should be available within five-to-seven working days.

For Waiver of Late Payment Fee, please contact University Financial Services in 113 Criser for petition information and procedures.

Majors/Minors
Q. I need to change my major. Where do I get the forms?
A. The Office of the University Registrar does not process major changes, or have the forms to do so. If the major change is within your current college, please see the adviser in the dean's office to process your request.

If the major is offered in another college, please contact the adviser in the dean's office offering the major. They will handle the necessary paperwork and advise you of requirements.

Q. How do I add a minor?
A. Print the Application to Add a Minor, complete it, and obtain the signatures of both the dean of your college and of the dean of the college offering the minor. Bring the form to the Office of the University Registrar, 222 Criser Hall, once it is complete.

Name/Number Changes
Q. How do I change my name and/or social security number on my academic record?
A. Paperwork to change your name or social security number is available at the information counter in 222 Criser Hall. For social security number changes, please bring a copy of the social security card. We will contact the Social Security Administration to verify the number. Name changes require a certified copy of the official court document to be sent by the certifying office. We will provide the form needed to send to the Clerk of the Court office. You can also contact us at (352)392-1374, extension 7229 for information.

Nondegree Status
Q. Do nondegree students need to complete a nondegree registration form each term they attend as a nondegree student? Is there a filing deadline?
A. Yes. An application for nondegree registration (PDF) is to be used for only one term, so any subsequent term requires college approval. Non-degree registration is generally restricted to summer terms. Please see the undergraduate catalog or graduate catalog for specific information or contact the college dean's office.

The Office of the University Registrar must receive the approved nondegree form in our office prior to 5:00 p.m. on the last day of the drop/add period. This will allow us to process the paperwork and assign a registration time before the close of drop/add, and help the student avoid the $100 late registration fee. Approved forms can be submitted anytime before the term begins.

Students must allow sufficient time to create a GatorLink account that allows access to the registration system. We recommend that completed forms be returned to our office as early as possible.

Prerequisites
Q. How do I find out if I have the prerequisites for a class?
A. Check the catalog or talk to the department offering the course to determine any prerequisites, and whether you have met them.

If you are able to register for a class without the appropriate prerequisite, it is your responsibility to correct this and adjust your courses during the registration and drop/add periods as necessary.

Registration
Q. I need help with registration.
A. If you need assistance with academic advisement, contact the college advising office. For course offering assistance, contact the department offering the course. For technical help with ISIS, please call 392-1374 ext.7237 or come to the Registrar Information Counter in 222 Criser Hall. Honors students can receive assistance at the Honors Office, 140 Tigert Hall.

Q. I need a specific class this semester, but it is full. What can I do?
A. Contact the department offering the course or an academic adviser to explore all options.

Q. My computer is not set up yet and I need to register.
A. Access to a computer is needed for registration. Any CIRCA lab on campus is available to students for registration.

Q. When is ISIS available?
A. In general, operating hours for ISIS are 8:00 a.m. to 3:00 a.m. Monday through Saturday and 10:00 a.m. to 3:00 a.m. on Sunday. Check each term's schedule of courses for availability specifically related to registration functions. ISIS does have regularly scheduled maintenance that does take both functions offline for short periods of time.

Repeat Course Surcharge
Q. What is the Repeat Course Surcharge?
A. By action of the legislature, the State University System implemented a course fee surcharge for undergraduate courses. Any undergraduate course taken at UF three or more times, in or subsequent to Fall 1997, will be subject to a repeat course surcharge of 100% of the full cost of instruction. This fee will be calculated annually.

The purpose of this surcharge is to discourage repeating courses unnecessarily. The fee can be petitioned under certain extenuating circumstances. Please contact the Petitions area in 222 Criser Hall for clarification. All students, regardless of classification or residency status, will be assessed the fee. Please contact University Financial Services in 113 Criser Hall, 392-0181, with billing questions. The fee can be found in the tuition fee assessment section of the Tuition and Fees brochure (PDF).

Residency
Q. How can I change my residency to be considered a Florida resident?
A. An application to change residency status can be obtained from the Office of Admissions, 201 Criser Hall or online at Change of Residency Request. It should be completed and submitted to the Office of Admissions, 201 Criser Hall, along with appropriate documentation.

Schedule
Q. Can I get a printed copy of my schedule?
A. Printed copies of your class schedule are available on ISIS.

Scholarships
Q. Where do I go for information on my scholarship?
A. To find out if a scholarship has been awarded, please contact Student Financial Affairs in 107 Criser Hall, 392-1275. To find out when your scholarship will be disbursed, contact 113 Criser, 392-0181. If you have been awarded a National Merit Scholarship and have questions, please contact the Honors Office in 140 Tigert Hall, 392-1519.

S/U Option
Q. Can I apply for the S/U (satisfactory/unsatisfactory) option after the deadline?
A. Yes. Forms are available in 222 Criser Hall.

Undergraduate students must petition their dean's office. Submit a University Petition for Summary and Action form approved by the college dean's office and the S/U application with all appropriate signatures to the Office of the University Registrar by the last day of classes.

Graduate students must petition the Graduate School in Grinter Hall. Submit the approved S/U option form to the Office of the University Registrar with all appropriate signatures and Graduate School approval.

Q. How many courses can be taken using the S-U Option?
A. Subject to the degree program and department guidelines, you can take elective course work using the S/U option for only one course each term. This option is in addition to courses that are taught only on an S/U basis.

Tracking - Degree Audit/UT/SASS
Q. What is a SASS Audit?
A. A Student Academic Support System (SASS) audit (also known as a degree audit) is available on ISIS or from an academic adviser at any time. The audit lists all curriculum requirements for a student's major. Critical tracking courses are preceded by the ">>" symbol on the audit and highlighted in the catalog.

Q. What is universal tracking?
A. Universal tracking (UT) is an online electronic system that monitors the progress of all undergraduate majors toward graduation. Universal Tracking helps students find the best academic path to complete their degree, provides academic advice for choosing the most appropriate major as soon as possible, and provides feedback each semester on academic progress. For more info, speak with your academic adviser or see academic information regarding universal tracking.

Transcripts
Q. How many transcripts can I have?
A. Current and former students can obtain a reasonable number of copies of an official transcript for personal use from the web, in person or by mail. However, during peak periods we reserve the right to limit on demand (in person) transcript requests.

You can view and print out your student transcript by following the transcript request procedures.

Q. How much do transcripts cost?
A. Current students pay $6.00 per transcript and nonenrolled students pay $12 per transcript.

Q. Can someone else pick up my transcript?
A. Third parties must have documentation (i.e. a notarized letter, release of information, power of attorney) from the person whose transcript they are picking up, stating that they are authorized to obtain the transcript or academic records. They must have a current picture ID when they come to get the transcript, as well as a check for the full amount made payable to the University of Florida.

Q. I need a transcript, but I have a hold on my record. Can you give me one today?
A. Once the hold has been cleared, we will be able to process your request at 222 Criser.

If we received your request by mail, we will notify you in writing about your hold and who to contact to clear the hold. Once the hold has been cleared, we will be able to release your transcript.

Q. How do I order a transcript?
A. See the instructions for ordering transcripts on ISIS under My Record. For mailed-in requests, a hand-written signature is required to release transcripts.

Transfer Credit
Q. I took classes at another college this summer. Have you received my credits?
A. If you submitted a transcript request with another college, you can review and print your student transcript from ISIS. If the coursework is not showing, please verify with the other college that your transcript request was processed and sent to our Office of Admissions. If they have, and it has been at least one month to allow for mailing, processing, and review time, please check with 201 Criser, 392-1365, ext. 7155 to determine the status.

Q. Why don't my test scores (AP/IB/SAT/ACT) show up on my transcript?
A. An original score report must be received from the testing agency by the Office of Admissions, at Box 114000, University of Florida, Gainesville, FL 32611-4000. If you have sent the scores to us, please contact 201 Criser, 392-1365 to inquire about them.

Tuition Costs
Q. I need an itemized list of my tuition. Where can I get that information?
A. You can get a statement at 113 Criser of tuition paid for current or prior terms, but not an itemized listing of fees charged. This information is generally available on ISIS under Financial Services - What I Owe at the beginning of the term or on your student schedule. A copy of your schedule can be attached to this letter. If you need more detailed information, please work with a customer service representative in University Financial Services.

Annually in January, you will receive an IRS Form 1098-T with a summary of tuition/fee payments. This will include a list of all financial aid received for the previous year. This information is also available on ISIS under Financial Information-1098 Tax Form beginning in mid-February.

Withdrawal
Q. Where do I go to withdraw from all of my classes at the University of Florida?
A. Before the drop/add deadline, access ISIS to cancel your registration by dropping all of your courses. To withdraw after the online drop/add period has ended, go to the Dean of Students Office, 202 Peabody. Check the current-term critical dates calendar in the catalog or the critical dates/deadlines brochure for exact dates. The Dean of Students Office will counsel you regarding the withdrawal process. View additional information about the withdrawal process.

Writing and Math Requirement (Gordon Rule)
Q. Why didn't I receive Writing and Math Requirement credit for this course?
A. If the course work is from another institution, please contact our Admissions Office and request a transfer credit evaluation review form. If University of Florida course work is not designated as Writing and Math Requirement, the instructor should work with the department directly to help clarify the course status. Additional information is available about Writing and Math Requirement.

Q. Where can I find out if I have met the Writing and Math Requirement?
A. Check with an academic adviser, 222 Criser, or review your degree audit on ISIS.

Q. I have taken 6 credits of computation classes, but the Writing and Math Requirement still shows that I need 3 credits. Why?
A. The Writing and Math Requirement for computation must be met with at least three (3) credits of a pure math course (like algebra, trigonometry, calculus, etc.). The remaining 3 credits can be in statistics, computer science, logic or math.