Taking into account the date you submitted your application and/or enrollment certification request to Veterans Affairs,

• Have you allowed for a reasonable amount of time (six to eight weeks minimum in most cases) for the Atlanta Regional Processing Office (RPO) to process your claim?
  
  NOTE: Veterans Affairs requires at least one week to review new or transfer applications and to prepare enrollment certifications if submitted within two weeks prior to and after the start of a semester. Direct deposit, if available for your entitlement program, of benefit payments is typically more timely.



• Have you checked on the status of your claim via the Web Automated Verification of Enrollment (WAVE) available on the GI Bill website?



• Have you checked on the status of your education benefits via the telephone automated information system available at 888.GI.BILL.1? Did you check the estimated enrollment certification processing time?



• Did you make an electronic mail inquiry (complete with all of the necessary identifying information about the claim) through the GI Bill website?
  
  NOTE: You should avoid making education benefit inquires to state regional offices since telephone counselors are not education case managers and generally do not have the same level of access to information about education claims.

Problem Still Not Solved?
If problems with the delivery of educational assistance benefits or some other matter relating to education benefits still exist, please fill free to stop by the veterans affairs office anytime. The staff will be glad to meet with you to resolve your problem.